Reference

Read the hero138 Privacy Policy Before Opening Your Account

Our Privacy Policy explains what we collect when you open an account, verify your phone, enter the lobby and use DANA, OVO, GoPay or QRIS.

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hero138 Read the hero138 Privacy Policy Before Opening Your Account
CONTACT ROUTES

Find Privacy Policy Help Near Your Cashier Path

A clear contact path matters when you want to ask about personal data rather than a wallet status alone. We ask you to use the support contact shown after account access and include the email or phone linked to your account. That lets us locate the correct record, check a QRIS receipt where relevant and keep your request separate from general lobby questions.

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Data access request

Ask us to identify the account data linked to your verified phone or email. We may request an account step before releasing details, so a private record does not go to the wrong person.

Correction request

If your contact detail or account record is inaccurate, send the requested change through the account support route. Include the affected field and a clear reason so we can check it against verification records.

Wallet privacy query

For DANA, OVO, GoPay or QRIS references, tell us the date and receipt reference without sharing a wallet password. We use those details to trace the account record connected with your request.

DATA PRACTICES

See How Privacy Policy Protects Account Records

We keep this policy practical by linking each data use to an account action you recognise: phone verification, sign-in, wallet matching, lobby access or support.

Account details

We use your submitted contact details and phone verification result to create, maintain and protect your account. We do not need your wallet password to match a DANA, OVO, GoPay or QRIS reference.

Device signals

Login time, browser type, operating system and related device signals can help us recognise unusual access. These records support account protection and may be checked when you ask us to change sensitive details.

Cookies

Cookies and similar storage can keep sign-in steps, language choices and page functions working on your phone or tablet. You can adjust browser controls, though some account actions may then require another sign-in.

Payment references

A bank transfer or virtual account record may include a reference, amount and status needed to reconcile your account. We use the reference for matching and support, not as a substitute for your bank credentials.

Retention

We keep account, verification, transaction and support records for the period needed to operate services, resolve disputes, protect access or meet legal duties. When that need ends, records are removed or anonymised.

Policy changes

If this Privacy Policy changes in a material way, we will place the updated wording on this page. Check the page before opening an account or sending a new data request through support.

Ask Privacy Policy Questions Before Account Access

These Privacy Policy answers focus on the searches we hear around account records, wallet references and access from Indonesia. If your question is not covered, use the support contact connected to your account and describe the exact record or action you want us to check.

It covers data collected during account opening, phone verification, sign-in, lobby activity, wallet matching, device access and support. It also explains cookies, retention, data requests and how policy changes are presented.

We may handle your contact details, verification result, login events, device signals, selected account actions, payment references and support messages. The specific record depends on which account step or wallet action you complete.

No wallet password is needed for our account record matching. DANA, OVO, GoPay or QRIS may supply a transaction reference or status, while you should keep wallet credentials within the relevant wallet service.

Use the support contact shown after account access and ask for a data access request. Include the email or verified phone linked to your account; we may check those details before sharing a private record.

Yes. Send a correction request through the account support route and identify the field that needs changing. We may compare your request with phone verification or account records before applying an update.

We retain records while they are needed for account operation, wallet reconciliation, security checks, disputes or legal duties. After that need ends, we remove or anonymise them according to our retention process.

Yes, the policy applies to account access from a phone or tablet in Indonesia. Availability depends on local law, and device, cookie and sign-in records may be handled for that session.

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